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Schools Private Finance Unit feedback

The aim of the Schools Private Finance Unit is to provide a high quality service to our customers. Completing this questionnaire will help us to improve our service to you.

Name

E-mail

Organisation

How satisfied are you with our availability and general accessibility to you, when you need to contact us, e.g. answering queries?

  Very satisfied
  Satisfied
  Not satisfied

Comments

How satisfied are you with the time taken to respond to your enquiry?

  Very satisfied
  Satisfied
  Not satisfied

Comments

Was your enquiry answered fully by the information given?

  Yes
  No
  In part

Comments

How satisfied are you overall with the way the Unit provides information to you, e.g by post, email, telephone, the website etc?

  Very satisfied
  Satisfied
  Not satisfied
  Varies by medium

Comments

How would you rate the quality of service provided?

  Excellent
  Good
  Satisfactory
  Poor

Comments

How satisfied are you with the time taken to access the website?

  Took too long
  Quicker than expected
  Very difficult

Comments

How easy was the site to use?

  Very Easy
  Easy
  Difficult
  Very Difficult

Comments

How can we improve the website service?

No need to improve
See comments below

Comments

The Unit welcomes any suggestions about how we can improve our service to you - tell us what is good and not so good. Please comment below:

Would you like a reply to your comments (by email)?

Yes
No

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